Last updated: 21 August 2026
NOVE Auto Locksmith Leeds (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our locksmith services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
NOVE Auto Locksmith Leeds is a mobile auto locksmith service based in Leeds, West Yorkshire, providing vehicle lockout assistance, key cutting, key fob programming, ignition repairs and related services.
Contact details:
Email: info@autolocksmithleeds.com Address: Woodside Pl, Burley, Leeds LS4 2QU, UK Website: Contact Us
2. What Information We Collect
We may collect the following types of personal information:
- Contact details: name, phone number, email address
- Vehicle information: make, model, year, registration number
- Location information: your address or location for mobile callouts
- Payment information: processed securely via third-party payment providers; we do not store full card details
- Communication records: messages, emails, call logs and enquiry form submissions
- Website usage data: IP address, browser type, pages visited, collected via cookies and analytics tools
3. How We Collect Your Information
We collect personal information when you:
- Fill out a contact or booking form on our website
- Call, text or email us to request a service
- Speak with our technicians during a callout
- Browse our website (via cookies and analytics)
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Dispatch mobile locksmiths to your location
- Carry out the requested locksmith or key programming service
- Process payments
- Improve our website and services
- Send service updates or follow-ups where you have consented
- Comply with legal and regulatory obligations
We do not use your information for automated decision-making or profiling.
5. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contract: to provide the service you have requested
- Legitimate interest: to respond to enquiries and improve our service
- Consent: where you opt in to marketing communications
- Legal obligation: where required by law (e.g. financial record-keeping)
6. Sharing Your Information
We do not sell your personal information. We may share limited information with:
- Third-party payment processors, to complete transactions
- Key and lock suppliers or manufacturers, where required for programming or ordering parts
- Regulatory or law enforcement bodies, where legally required
All third parties are required to handle your data securely and only for the purpose specified.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting or reporting requirements. Enquiry and job records are typically kept for [Insert retention period, e.g. 6 years] in line with standard business record-keeping practices.
8. Cookies
Our website may use cookies to improve your browsing experience, remember preferences, and analyse site traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functions.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@autolocksmithleeds.com or visit our Contact Us page.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.
12. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
14. Complaints
If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
15. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
NOVE Auto Locksmith Leeds
Email: info@autolocksmithleeds.com Address: Woodside Pl, Burley, Leeds LS4 2QU, UK Website: Contact Us
